Last Revised: April 30, 2020

 

Privacy Policy

 

This Privacy Policy (“Privacy Policy”) describes Network Telephone Services Inc. and its affiliated companies (“Company,” “Us,” “Our,” or “We”)’s practices for collecting, using, maintaining, protecting, and disclosing the Personal Information We may collect from you through Our interactions with you or what you may provide when you visit the Websites, including the Websites located at www.nts.net (“Websites”). This Privacy Policy applies to the Personal Information collected through the Websites, Our customer service representatives, or the telephone services that We operate.

The Websites may include links to third-party websites, plug-ins, services, social networks, or applications.  Clicking on those links or enabling those connections may allow a third party to collect or share data about you.  We do not control third-party’s websites, and We encourage you to review the terms of any applicable privacy policy for every website or third-party service prior to navigating on that website or using a third-party’s service.

Please read this Privacy Policy carefully to understand Our policies and practices for handling your Personal Information.  By interacting with the Websites, or by calling Our telephone services, or by communicating with Our customer service representatives, you accept and consent to the practices described in this Privacy Policy.  This Privacy Policy may change from time to time.  Your interaction with the Websites, your communications to Our telephone services, or your communication with Our customer service representatives after any such changes to this Privacy Policy indicates that you accept the changes and the terms of this Privacy Policy.  As such, please routinely and regularly check this Privacy Policy for updates.

1. DATA WE MAY COLLECT ABOUT YOU

Personal information refers to any information about an individual from which that person can be identified.  We may collect, use, store, and transfer Personal Information about you, which We describe as follows:

Ø    Identifiers

 

·                Identity Data includes the telephone number(s) that you may use to contact us or to access Our telephone services, first name, last name, username or similar identifier, including internet protocol (IP) address, social security number/national identification number, government-issued photo identification, date of birth, and gender.

·                Contact Data includes mailing address, email address, and telephone numbers.

·                Profile Data includes your username and password, your login data, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

 

Ø    Commercial Information

 

·         Financial Data includes bank account details.  We collect and store limited Financial Data to process your payments and complete transactions on our payment gateway.

·         Transaction Data includes details about payments to and from you and other details of the content, product or the services you have purchased from the Company.

 

Ø    Information Relating to Internet Activity or Other Electronic Network Activity

 

·                Usage Data includes information about how you use Our Websites, Our telephone services and other similar services.

 

Ø    Audio, Electronic, or Visual Information

 

·                Technical Data includes browser type and version, browser plug-in types and versions, operating system and platform, and internet protocol (IP) address information from the devices you use to access the Websites.

·                Content Data includes photos, videos, recordings or other digital content you may upload to the Websites or through Our telephone services that reveals Personal Information about yourself.  All communications, such as chat sessions, through the Websites or through Our telephone services may be recorded.  Audio of the communication may be included, and if your voice is audible during the communication, it may be similarly audible on the video if this is applicable.

·                Usage Data includes information about how you use the Websites, telephone services, and other services.

·                Telephone Data includes the type of telephone you used to contact the telephone services, carrier details, subscriber information, and any other characteristics of your telephone and/or telephone number.

 

Ø    Other Personal Information, Including California Civil Code § 1798.80(E)

 

·                Marketing and Communications Data includes your preferences in receiving marketing from us and third parties and your communication preferences.

·                Third Party Data may include data from partners, vendors, or public sources.

·                Payment Card Data includes payment card information.  We collect and store limited Financial Data in order to process your payments and complete your transactions on our payment gateway.

 

We do not collect any “special categories” of Personal Information, as that term is understood and defined in certain data protection laws (“special categories” includes, for example, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, or genetic and biometric data) unless you voluntarily provide it.  Nor do We collect information about criminal convictions and offenses.

If you fail to provide Personal Information

Where We need to collect Personal Information by law, or under the terms of a contract We have with you, and you fail to provide that Personal Information when requested, We may not be able to perform the contract.  In this case, We may have to cancel a product or service you have with Us.

2.  SOURCES OF PERSONAL INFORMATION COLLECTED ABOUT YOU

We collect Personal Information from and about you from different sources including through:

·                Direct interactions.  You may give us information about you by filling in forms or by corresponding with us by email or by contacting Our telephone services or customer services via the telephone.  This includes information you provide or that We obtain when you purchase products or services, including tokens; create an account on the Websites or through Our telephone services; create a profile on the Websites or through Our telephone services; request marketing to be sent to you; enter a competition, promotion, or survey; or give us feedback or contact us.  We may also ask you for information when you contact Us or when you report a problem with the Websites or through one of Our telephone services or Our customer service department.

·                User contributions.  You also may provide Content Data for us to publish or display (“post”) on public areas of the Websites or transmit to other users of the Websites, callers to Our telephone services or third parties.  You submit Content Data for posting and transmission to others at your own risk.  Although you may set certain privacy settings for Content Data by logging into your account profile, please be aware that no security measures are perfect or impenetrable.  Additionally, We cannot control the actions of any users of the Websites or callers with whom you choose to share your Content Data.  Therefore, We cannot and do not guarantee that unauthorized persons will not view or have access to your Content Data.

·                Automated technologies or interactions.  As you interact with the Websites or your calling Our telephone services, customer service or other services, We may automatically collect technical data about your telephone, equipment, browsing actions, calling patterns and other patterns as specified below.  We collect this information by using cookies, server logs, recordings, data capture and other similar technologies.  We may also use these technologies to collect information about your online or telephone activities over time and across third-party websites or other online or telephone services (behavioral tracking).

·                Third parties or publicly available sources.  We may receive Personal Information about you if you visit other websites employing Our cookies or from third parties including, for example, business partners; subcontractors in technical, payment, and delivery services; advertising networks; analytics providers; and search information providers.

Cookies and automatic data collection technologies

The Websites use cookies (small files placed on your device) or other automatic data collection technologies for various needs, including to distinguish you from other users.  This helps the Company deliver a better and more personalized experience when you browse the Websites.  It also allows the Company to improve the Websites by enabling us to:

·                  Estimate Our audience size and usage patterns.

·                  Store your preferences so We may customize the Websites according to your individual interests.

·                  Improve your searches.

·                  Recognize you when you return to the Websites.

You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, certain parts of the Websites may become inaccessible and certain features may not work correctly.  Unless you adjust your browser settings to refuse cookies, Our system will issue them.

Third-party use of cookies and other tracking technologies

Some content or applications, including advertisements, on the Websites are served by third parties, including advertisers, ad networks and servers, content providers, and application providers.  These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Websites.  They may associate the information collected with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different Websites or other online services.  They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control how these third-party tracking technologies operate or how they may use the collected data.  If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

We may also recognize you when you contact Our telephone services.  This information may be used to streamline your experience or expedite the process to get you to Our services.  This information may also be used for fraud control or verification purposes.

3.  DISCLOSURE OF YOUR PERSONAL INFORMATION

We may share your Personal Information that We collect or that you provide as described in this Privacy Policy:

·                To Our subsidiaries and affiliates.

·                To contractors, service providers, and other third parties We use to support Our business.  Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.  We may allow selected third parties to use tracking technology on the Websites, which will enable them to collect data about how you interact with the Websites over time.  This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity.  For example, We use Google Analytics to help us understand how Our customers use the Websites.

·                To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about the Websites’ users is among the assets transferred.

·                  To fulfill the purpose for which you provide it.

·                  For any other purpose disclosed by Us when you provide the information.

·                  With your consent.

We may also disclose your Personal Information:

·                To comply with any legal obligations, court order or legal process, including to respond to any government or regulatory request;

·                To enforce or apply Our agreements;

·                To address questions on a billing or the services We have provided; and

·                If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, Our customers, or others.

We may share information that is not defined as Personal Information without restriction.

4.  HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to provide you products, offer you services, communicate with you, deliver marketing, or to conduct other business operations, such as using data to improve and personalize your experiences.  Examples of how We may use the Personal Information We collect include to:

·                Present the Websites and provide you with the information, products, services, and support that you request from us.

·                Meet Our obligations and enforce Our rights arising from any transactions with you.

·                Verify your age and identity if required by law.

·                Collect and recover money owed to us.

·                Fulfill the purposes for which you provided the data or that were described when it was collected.

·                Streamline your connection to Our telephone services.

·                Deliver targeted advertising, newsletters, and other information.

·                Notify you about changes to the Websites, products, or services.

·                Allow you to participate in interactive features on the Websites.

·                Ensure that We present the Websites’ content in the most effective manner for you and for your computer.

·                Administer the Websites and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.

·                Improve the Websites, products or services, marketing, or customer relationships and experiences.

·                Protect the Websites, employees, contractors, or operations.

·                Assist law enforcement and respond to subpoenas.

·                Make suggestions and recommendations to you and other users of the Websites or Our telephone services about goods or services that may interest you or them.

We may also use Personal Information to contact you about Our goods and services that may be of interest to you.  If you do not want us to use your data in this way, please contact Us here or call us at (800) 777-1249.  For more information and other potential options for exercising control over your Personal Information, see below under “Your Personal Information use choices”.

We may use information that is not Personal Information for any business purpose.

5.  YOUR PERSONAL INFORMATION USE CHOICES

We strive to provide you with choices regarding the Personal Information you provide to us:

·                Tracking technologies and advertising.  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, please note that some parts of the Websites may become inaccessible or not function properly.

·                Promotional offers from the Company. If you do not wish to have your Contact Data used by the Company to promote Our products or services, you can opt-out by checking the relevant box located on the form on which We collect your data (the registration form) or by contacting Us here stating your request or by calling us at (800) 777-1249.  If We have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.  This opt out does not apply to information provided to the Company as a result of a purchase, service experience, or other transactions.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting Us here.  However, please know We do not currently sell data triggering that statute’s opt-out requirements.

The Websites may, from time to time, contain links to and from the websites of Our partner networks and advertisers, or plug-ins enabling third-party features.  If you follow a link to any third-party websites or engage a third-party plug-in, please note that these third parties have their own privacy policies and We do not accept any responsibility or liability for these policies.  Please check these policies before you submit any Personal Information to these third parties.

We do not control third parties’ collection or use of your information to serve interest-based advertising.  But these third parties may provide you with ways to choose not to have your information collected or used in this way.

6.  ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the Personal Information We hold about you is accurate and current.  Please keep us informed if your Personal Information changes.

You may request to review, verify, correct, or withdraw consent to the use of your Personal Information by contacting Us here.  Please note that if you request to delete the Personal Information we have about you, we may not be able to do so except by also deleting your user account.  We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that We hold about you or make your requested changes.  Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that We hold about you, or We may have destroyed or erased your Personal Information in accordance with Our record retention obligations and practices.

We may provide access to your Personal Information, subject to exceptions stated in applicable privacy laws and regulations or otherwise in Our sole discretion as provided by law.

If you are concerned about Our response or would like to correct the information provided, you may contact Our Privacy Officer by contacting Us here.

If you delete your Content Data from the Websites, copies of your Content Data may remain viewable in cached and archived pages or might have been copied or stored by other users of the Websites.  Proper access and use of information provided on the Websites, including Content Data, is governed by Our “Terms and Conditions”.

7.  DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, We will only retain your Personal Information for as long as necessary to fulfill the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.  CHILDREN’S ONLINE PRIVACY

We do not direct the Websites or Our telephone services to minors and We do not knowingly collect personal data from individuals under 18-years old.  If We learn We have mistakenly or unintentionally collected or received personal data from an individual under 18-years old, We will delete it.  If you believe We mistakenly or unintentionally collected data from or about an individual under 18-years old, please let Us know by contacting Us here.

9.  DO NOT TRACK POLICY

Do Not Track (“DNT”) is a privacy preference that you can set in your browser.  DNT is a way for you to inform websites and services that you do not want certain information about your webpage visits collected over time and across websites or online services.  We strive to provide you with meaningful choices about the information We collect.  But We do not recognize or respond to any DNT signals as the Internet industry works toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

10.  YOUR CALIFORNIA PRIVACY RIGHTS

To help you further understand what We do with the above categories of Personal Information, We have provided you with information detailing the sources, purposes, and any sharing related to each category.

We do not sell Personal Information, or otherwise provide Personal Information to third parties, other than service providers receiving information to perform services for us on Our behalf. We do not have actual knowledge that We sell the Personal Information of minors under 18-years of age.

We may disclose the following categories of Personal Information to payment processors and payment verification providers for a business purpose:

·                Identifiers;

·                Financial Information, including payment card information.

Your rights under California law

If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your Personal Information:

·               Right to Know.  You have the right to request what Personal Information We collect, use, disclose, and/or sell, as applicable.

·               Right to Delete.  You have the right to request the deletion of your Personal Information that is collected by us.

·               Right to Non-Discrimination.  You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.

The above rights are subject to Our being able to reasonably verify your identity and authority to make these requests.  Individuals who submit requests for access or erasure of Personal Information will be required to verify their identity by answering certain questions.  These rights are also subject to various exclusions and exceptions under applicable laws.

You may also authorize someone to exercise the above rights on your behalf, provided that you provide that person with written signed permission to do so, verify the authorized person’s identity with Us, and directly confirm with Us that the authorized person provided the written signed permission to submit your request. If We have collected information on your minor child, you may exercise the above rights on behalf of your minor child.

If you are a California resident and wish to seek to exercise these rights, please reach us in one of the following ways:  by telephone (800) 777-1249 or by contacting Us here.

For more information regarding this Privacy Policy, or if you have any questions or concerns, you may contact us in the following ways:  by telephone (800) 777-1249 or by contacting Us here.

 

If you are a California resident, California law may provide you with additional rights regarding Our use of your personal data.  California’s “Shine the Light” law (Civil Code Section 1798.83) permits Our users who are California residents to request certain information regarding Our disclosure of personal data to third parties for their direct marketing purposes.  To make that request, please send this request by contacting Us here.

Further, if you are a California resident and would like to opt out from the disclosure of your personal data to any third party for direct marketing purposes, please send this request to Us by contacting Us here.  If you opt out from permitting your personal data to be shared, you may still receive selected offers directly from us in accordance with California law.

11.  CHANGES TO OUR PRIVACY POLICY

It is Our policy to post any changes We make to our Privacy Policy on this page.  If We make material changes to how We treat Our users’ personal data, We will notify you by email to the email address specified in your account or through a notice on the Websites’ home page.

 The date the Privacy Policy was last revised is identified at the top of the page.  You are responsible for ensuring We have an up-to-date active and deliverable email address for you, and for periodically visiting the Websites and this Privacy Policy to check for any changes.

12.  CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and Our privacy practices, contact us at:

Network Telephone Services Inc.
6320 Topanga Canyon Blvd.
Suite 1630-616
Woodland Hills, CA 91367
1-800-777-1249 (USA Only)
1-818-992-4300 (Outside USA)
or by contacting Us here

 

We have procedures in place to receive and respond to complaints or inquiries about Our handling of Personal Information, Our compliance with this policy, and with applicable privacy laws.  To discuss Our compliance with this policy, please contact our Privacy Officer using the contact information listed above.